IT Support Analyst

Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team.This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT.Key Responsibilities

Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issuesSupport Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDriveAssist with Azure Active Directory tasks such as user provisioning and access controlTroubleshoot Windows 10/11 devices and mobile platformsLog and track incidents using ITSM tools, escalating where necessaryContribute to internal documentation and process improvementsWhat You\''ll Bring

A degree in Computer Science, IT, or a related field-or equivalent practical experienceExposure to IT support through internships, university projects, or a previous roleFamiliarity with Microsoft Azure and Office 365 (training provided)Strong communication skills and a methodical, customer-focused approachEagerness to learn and grow in a professional services settingWhat\''s On Offer

Structured onboarding and mentorship from experienced IT professionalsExposure to enterprise-grade infrastructure and legal sector workflowsClear progression pathways into infrastructure, cloud, or cybersecurity rolesCompetitive salary and benefitsA collaborative team culture with hybrid working ..... full job details .....