IT Support & AV Specialist

Overview

IT Support and AV Specialist – Banbury. Bibby Financial Services have an exciting opportunity available for a reliable IT Support and AV Specialist to join our team on a full time, permanent basis. You will own the Audio Visual Service for the UK offices and provide on-site VIP support for Board and Executive Leadership team members. The role is part of the IT Support and Operations team and includes provisioning of and tracking all IT hardware and software assets over their lifecycle. The salary is £32,000 - £37,000 per annum.Responsibilities

Provide technical support for all aspects of the Audio Visual service across BFS offices, including guidance and technical expertise to help the business get the best benefit from the solution in place.Own and manage the relationship with the AV Service Provider.Produce and share best practice advice on AV services for internal customers.Take ownership in resolving technical issues escalated from the IT Service Desk to ensure timely resolution.Proactively manage the health of the AV/IT systems to ensure they are working when needed.VIP IT Support

– This includes on-site IT support for BFS Board and Executive Leadership team, including their PAs in Pembroke House, Banbury, covering software, hardware and AV issues.Provisioning Support

– Work on ITSM tickets (Incidents and Service Requests) providing excellent hardware and software provisioning for BFS employees. Visit UK and other offices as required to resolve IT issues that cannot be resolved remotely, perform inventory verifications, and collect/distribute IT assets. Manage provisioning of new, replacement and allocated machines; plan, test and undertake endpoint deployments, refreshes or updates as required.What we are looking for in our ideal IT Support and AV SpecialistExperience with provisioning service and AVExcellent customer service skills with the desire to exceed expectationsExcellent verbal and written communication skillsStrong organisation and prioritisation abilitiesAbility to establish and maintain effective relationships with customers, colleagues and suppliersAbility to work independently and as part of a teamAbility to work effectively under pressureStrong Microsoft Office skills, Excel in particularGood understanding of IT security principles and controlsSkilled in documenting processes and proceduresProactive problem-solving approach and a drive to identify underlying causes and improve serviceBenefits and Why Us

Private healthcare for you and your familyCompany pension schemeFlexible benefits (gym membership, technology, health assessments, etc.)Online wellbeing centreRange of discounts from partner businesses25 days holiday (increases with service) with option to buy or sell moreWe are committed to being an inclusive place to work where everyone has an equal opportunity to reach their potential. Please let us know if you need adjustments to support you through any stage of the recruitment process.We reserve the right to close applications early. No agencies, ..... full job details .....