On-Site IT Support Specialist (Tier 1.5 / Jack of All Trades)

OverviewLocation: Banbury, UK (On-Site). Contract Type: 6-month initial contract freelancing or via EOR, with high potential for extension. Reports to: Regional IT Manager of our customer.

We are seeking a flexible, hands-on On-Site IT Support Specialist who can cover a wide range of IT tasks, from desktop support and AD management to basic networking and AV setup. This role is ideal for someone who thrives in a mixed environment, is technically solid, and ready to jump into various support areas independently. The position is on-site at the Banbury facility and will serve as a visible, go-to IT presence for end users. A “Jack of all trades” mindset is essential, and prior experience supporting physical locations is strongly preferred.

Key Responsibilities

Act as the first point of contact for onsite IT support: Windows, Mac, mobile, O365, VPN, hardware, networking

Provide support via in-person, phone, email, and ticketing system in line with SLA expectations

Support Active Directory: password resets, domain joins, user/group management, device policy (GPOs)

Support Office 365 apps: Outlook, Teams, SharePoint, OneDrive, including Teams conferencing and calendar support

Perform hardware troubleshooting and replacement: laptops, desktops, peripherals, printers

Support conference rooms, AV setups, and townhall events (projectors, Teams Rooms, printers, network/ethernet setup)

Perform basic network troubleshooting: DNS, DHCP, IP config, VPN setup, switching concepts

Assist with PC imaging and deployment using tools such as MDT, SCCM, or Ghost

Support user onboarding/offboarding: device prep, imaging, accounts, licensing

Maintain ticket documentation, asset tracking, and CMDB records

Provide responsive executive support when needed

Participate in daily IT standups and team coordination meetings

Coordinate device shipments, returns, and replacements

Provide basic user training on O365, Teams, MFA and other corporate tools

Handle light physical tasks (e.g., moving IT equipment)

Required Skills and Experience

Minimum 1+ year experience in IT support, service desk, or site support roles

Familiar with Windows 10/11, macOS, Office 365, and Active Directory

Basic understanding of DNS, DHCP, IP addressing, VPN; managed vs unmanaged switches; workgroup vs domain concepts

Experience supporting AV/conference equipment, especially in business environments

Comfortable with hardware setup and break/fix (Dell or similar)

Prior experience with MDT, SCCM, or imaging tools is a plus

Strong communication skills and ability to work independently

Confident in managing on-site responsibilities with minimal supervision

Familiarity with ticketing systems and asset management tools

Additional Notes

Candidates should live within a reasonable commuting distance (ideally

Driving license preferred, as occasional local travel or equipment transport may be required

Must be available to start within a short timeframe and open to contract work or employment via EOR

No visa sponsorship during initial 6 month ..... full job details .....