IT Support Analyst

Title: IT Support Analyst (IT Operations Analyst)Rate: £17.62 per hour PAYELocation: Onsite Northwich (Mon - Fri, 8am-5pm)Contract: 6 Months (possibility to extend)Start Date: ASAPOur client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.You''ll be joining a collaborative IT function where you''ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. ResponsibilitiesProvide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required ..... full job details .....