IT Service Desk Support (2nd Line)Full time, office-based role (night shift is worked from home)24/7 Operation so you must be able to work shifts!Up to 28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn 33,600 per annum including the shift allowance) As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.The UK head office is based in Milton Keynes, and you''ll be working as part of a friendly and well-established team.This would suit someone who has worked in an IT support/Service desk role previously. In this job, your duties will include:Log and own customer incidentsUpdate incidents with detailed and relevant information in a timely and effective mannerProvide updates to customers with regards to specific incidents and manage a trouble ticket through to resolutionTechnical 2nd and 3rd line troubleshooting and resolving remote site network issuesEnsure Customer Service Level Agreements are met or exceededRespond to customer enquiries in a timely and efficient mannerEnsure engineers are despatched when required and according to the SLAs in place for all customersProvide ..... full job details .....