Your new companyI am working with a client who is a top 40 accountancy practice in Central and Southern England who offers expert solutions for businesses and individuals. They invest in high-quality specialists and advanced technology to exceed client expectations. The client values expertise, respect, innovation, and collaboration, fostering a diverse and high-performing team culture. They provide ample opportunities for development and progression, emphasising training and inclusivity to enhance technical, commercial, and management skills. Your new roleTo support the organisation''s growth, they have created a new opportunity for an IT Service Manager to join their IT team. This is a permanent, full-time role that will be based in our Oxford office. This role will offer hybrid and flexible working options and will require travel to other offices across the Group.Key ResponsibilitiesLine Management: Lead the IT Helpdesk team, conduct performance reviews, and provide training.Application Updates: Manage software updates, ensuring efficiency and compliance.Resolution Time: Improve helpdesk query resolution times and refine processes.Technical Support: Offer high-level technical support for complex IT issues.System Maintenance: Maintain IT systems and conduct regular audits.Compliance and Security: Ensure regulatory compliance and implement security protocols.Reporting: Present reports on helpdesk performance and IT operations to senior management.What you''ll need to ..... full job details .....