IT Service Delivery Lead - Microsoft Dynamics

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this roleA global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and FandO platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You''ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.Role Overview: You''ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.Key Responsibilities:Oversee D365 service delivery, governance, and quality assuranceManage incidents, service requests, enhancements, and problem resolutionLead the transition from project phase to live operationsCollaborate with business, IT, and project stakeholders to ensure service excellencePrepare and present service delivery reports to leadershipCandidate Requirements:Experience within a similar roleStrong ..... full job details .....