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Permanent

IT Service Delivery Lead - Microsoft Dynamics

Newcastle upon Tyne
money-bag £60000 - £75000/annum
Posted 2 days ago

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role

A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.

Mission of the Role:
This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You''ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.

Role Overview:
You''ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.

Key Responsibilities:

  • Oversee D365 service delivery, governance, and quality assurance
  • Manage incidents, service requests, enhancements, and problem resolution
  • Lead the transition from project phase to live operations
  • Collaborate with business, IT, and project stakeholders to ensure service excellence
  • Prepare and present service delivery reports to leadership

Candidate Requirements:

  • Experience within a similar role
  • Strong technical understanding of Dynamics 365 CE and F&O
  • Proven experience in service delivery management for D365 platforms
  • Background in IT support and project management

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