IT Service Delivery Lead - Microsoft Dynamics

You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role
A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.
Mission of the Role:
This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You''ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.
Role Overview:
You''ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.
Key Responsibilities:
- Oversee D365 service delivery, governance, and quality assurance
- Manage incidents, service requests, enhancements, and problem resolution
- Lead the transition from project phase to live operations
- Collaborate with business, IT, and project stakeholders to ensure service excellence
- Prepare and present service delivery reports to leadership
Candidate Requirements:
- Experience within a similar role
- Strong technical understanding of Dynamics 365 CE and F&O
- Proven experience in service delivery management for D365 platforms
- Background in IT support and project management
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