IT Helpdesk Engineer

IT Helpdesk EngineerSt. Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh£26,000 - £27,000Great role in expanding team. The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients network of offices across the UK ( occasional travel to these offices )The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals.Responsibilities include:Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.System administration, including Office 365, Azure, Active Directory, Group policies.Perform routine system administration tasks including updates, backups, and monitoring.Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.Document processes, procedures, and resolutions in the company''s knowledge base.Prepare and deploy new hardware such as laptops and phones to staff.Periodical visits to our UK offices for maintenance and rollout of new hardware/software.Required Skills and Qualifications:Proficiency in Windows Server environments.Strong ..... full job details .....