3rd Line Helpdesk Engineer

Run our helpdesk. Own the relationships. Build something that lasts.Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travelSalary: £38,000 - £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 - 18:00, Monday to FridayYou''ll own the helpdesk. Not just work on it.We''re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong.We''re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You''ll be the primary point of contact for approximately 35 clients and 300 endpoints. You''ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it.This isn''t a chaotic startup where the goalposts move every week. It''s a structured environment where quality, reliability, and clear communication are what matter most.What you''ll actually be doingYou''ll run the helpdesk day-to-day. Tickets arrive in the ..... full job details .....