Information Technology Operations Manager

Information Technology Operations Manager

Responsible for overseeing the day-to-day operations of the IT operations functions including Cloud infrastructure operations and disaster recovery. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and disaster recovery activities.What you will be doing:Act as initial point of contact and escalation for Cloud infrastructure operations.Ensure all requests and escalations from users for service support and system changes are handled promptly and effectively; monitor the key performance indicators and SLAs.Review and develop procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the Cloud infrastructure.Ensure that robust availability monitoring and capacity planning procedures are in place to ensure the resilience of operational services.Work with the wider IT team and managed service provider on the delivery of IT projects and cyber security remediation activities.Attend service reviews and carry out performance report reviews.Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards.Identify opportunities for optimisation, automation, and process improvements.Assist with implementation of cloud automation and optimisation initiatives.Act as key member of CAB and review / approve CRs as required.Act as escalation point for IT operations issues and major incidents.Ensure incidents and service requests are managed to resolution.Assist in the planning and implementation of the infrastructure architecture including design, migration, integration and installation.Disaster RecoveryAct as primary point of contact and escalation for DR activities including out of hours DR testing.Maintain the global IT Service Continuity and Disaster Recovery (ITSC/DR) framework, including governance, plans, policies, processes, procedures, standards and strategies.Work with MSP and oversee planning and testing of IT DR / backup plans and co-ordinate testing activities with business users.Validate DR testing activities and results, sign off and communicate to senior business representatives.Maintain DR testing tracker and report on status on a weekly basis.Identify gaps in existing DR capabilities including plans, processes and other related documentation and develop remediation plans.Lead on IT DR tabletop exercises setting scenarios and ensure lessons learned are captured and addressed.Work with risk and other business functions to review business impact analysis (BIA) to assess and document IT recovery capabilities and identify any gaps including ability to meet required RPOs and RTOs.Work with MSP to develop DR/backup strategy and identify opportunities to automate DR test scenarios.Work with MSP to ensure daily backups and regular restore tests are carried out, reported and remediated.Capture and document associated third party vendor contracts and SLAs that underpin ITSC/DR plans.Ensure a central repository IT DR documentation is maintained and shared with key stakeholders.Note: Disaster Recovery testing may require weekend availability.Audit and ComplianceEnsure monthly / quarterly / annual IT control activities are carried out with associated evidence in a timely manner and carry out attestations.Carry out annual SOC report reviews and implement / update existing IT controls to manage any identified exceptions.Report on IT operational risks and controls ensuring remediation / mitigation plans are tracked.Security and Data ProtectionResponsible for data and system recovery processes including backups and data replication.Oversee Disaster Recovery planning, processes, procedures, testing and execution.Ensure access control is implemented and maintained to ensure infrastructure is secure.Work with security team and service providers to ensure security vulnerabilities are managed and remediated.Work with MSP to ensure SOWs and SLAs are carried out to agreed performance targets and outcomes.Carry out supplier management activities including regular monthly service review meetings.Act as SME during any IT service onboarding activities for business acquisitions or new suppliers.Work with MSP to prepare service delivery reviews to senior management.Assist with developing RFIs and RFPs and evaluating selection criteria.Ensure that service levels for services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the suppliers are minimised.Responsible for developing and maintaining supplier service management plans.Assist with cloud license and software management.Raise purchase orders, reconcile and approve IT operations invoices and track against budget.Analyse cloud consumption and work with wider IT team to ensure cloud cost optimisation.What you will bring:ITIL qualified or relevant experience.Strong and broad understanding of IT methodologies, frameworks and best practices.A strong understanding of operational risk and risk-related control frameworks and practices such (COCO, COSO, ISO, ITIL, CMM, COBIT, etc.).Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment.Experience working in a regulated environment.Experience working with infrastructure technologies within a centrally managed cloud environment.Experience of IT Disaster Recovery planning and testing.Experience in IT service management principles.Experience in managing 3rd party suppliers and adherence to SLAs.Experience in developing and maintaining monthly service reports.Experience in developing and maintaining IT service metrics.Experience in managing relationship with internal / external customers.Experience working with Managed Service Providers.Experience in writing / reviewing SoWs.Experience working with ITSM tools such as ServiceNOW.Experience managing public cloud infrastructure such as AWS and MS Azure.Understanding of project management methodologies.Strong and broad understanding of IT methodologies, frameworks and best practices.Proven experience in dealing/working with 3rd party suppliers.Who we are:Enstar Group Limited – Enstar is a leading global insurance group and the world’s largest standalone consolidator of legacy reinsurance business. We help clients release capital by taking over liability portfolios and strive to generate attractive risk-adjusted returns. With around 800 global employees, we are headquartered in Bermuda with a global presence. For more information, visit

www.enstargroup.com .Our Values:ENTREPRENEURIAL, NIMBLE, SOLUTIONS FOCUSED, TEAMWORK, AWARE, RELEVANTEqual Opportunities at Enstar:We are an equal opportunity employer and embrace diversity. We do not discriminate on age, disability, gender identity, race, religion, or sexual orientation. We are committed to an accessible recruitment experience; please inform us if you require accommodations during the application process.Employment details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: ..... full job details .....