Income Officer

Income OfficerReadingTemporary up to 6 monthsOffice based 23.00 UmbrellaWe are recruiting an Income Officer on behalf of a large social housing provider to deal with low level arrears all the way up to taking tenants to court.Key responsibilities:Take early action to minimize the development of debtContact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platformEnsure that all customer contact is recorded within our Housing Management system and accurate records at keptManage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debtInstigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social LandlordsIf appropriate, instigate direct payments from customers benefits ie Housing Benefit or Universal Credit liaising with relevant local authority or the DWPWork collaboratively with internal colleagues to maximise customer''s income whether through benefits or employmentEssential requirements of the Income Officer: Previously worked within Social HousingExperience using NEC systemPlease contact Josh Meek in the Derby office for more details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our ..... full job details .....