Income Officer

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis. This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment. Key Responsibilities Maximise rental income collection across all tenure types. Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary. Negotiate realistic repayment arrangements with residents and monitor agreements. Work closely with internal teams, local authorities, the DWP, and external support agencies. Provide advice and guidance on debt prevention, welfare benefits, and income maximisation. Support residents to sustain tenancies while reducing arrears and financial risk. Essential Requirements Experience in income collection, rent arrears management, debt recovery, or credit control. Strong customer service and communication skills. Ability to manage a demanding caseload and achieve collection targets. Experience negotiating repayment arrangements and resolving complex cases. Full UK driving licence and access to a vehicle. Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What''s on Offer? Immediate start available. Full-time hours (37 per week). Opportunity to work within a busy Housing Association ..... full job details .....