Income Officer

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis.

This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment.

Key Responsibilities

• Maximise rental income collection across all tenure types.
• Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary.
• Negotiate realistic repayment arrangements with residents and monitor agreements.
• Work closely with internal teams, local authorities, the DWP, and external support agencies.
• Provide advice and guidance on debt prevention, welfare benefits, and income maximisation.
• Support residents to sustain tenancies while reducing arrears and financial risk.

Essential Requirements

• Experience in income collection, rent arrears management, debt recovery, or credit control.
• Strong customer service and communication skills.
• Ability to manage a demanding caseload and achieve collection targets.
• Experience negotiating repayment arrangements and resolving complex cases.
• Full UK driving licence and access to a vehicle.
• Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months.

What''s on Offer?

• Immediate start available.
• Full-time hours (37 per week).
• Opportunity to work within a busy Housing Association environment.
• Competitive interim rates.
• Chance to make an immediate impact within a high-performing income team.