Housing Officer

Morgan Hunt is supporting a Housing Organisation, who is looking for a Housing Officer in London. The Housing Officer is responsible for delivering excellent neighbourhood and tenancy management services, acting as a visible presence within communities and working collaboratively with residents, colleagues and external partners to create safe, clean and thriving neighbourhoods. The role focuses on resident engagement, tenancy sustainment, neighbourhood management and continuous service improvement.Key ResponsibilitiesNeighbourhood and Resident EngagementBuild strong relationships with residents, local authorities, community groups, police and support agencies.Maintain a visible presence within neighbourhoods, responding to resident concerns and identifying opportunities for improvement.Promote resident involvement, engagement activities and consultation opportunities to ensure residents influence service delivery and decision-making.Support Tenant Satisfaction Measures (TSMs) and neighbourhood feedback initiatives.Manage a small neighbourhood budget to support local priorities and community improvements.Tenancy and Neighbourhood ManagementEnforce tenancy conditions in line with policies and procedures, using an early intervention and prevention approach.Manage low to medium-risk nuisance and antisocial behaviour cases, referring complex cases to specialist teams where appropriate.Provide advice on housing options, mutual exchanges and local lettings schemes.Monitor ..... full job details .....