Housing Officer

We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio.The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment.The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running.The Role - Managing a patch of tenancies and delivering a comprehensive housing management service. - Acting as the main point of contact for tenants and leaseholders. - Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches. - Managing succession, assignment and unauthorised occupation cases. - Carrying out estate inspections and identifying health and safety, environmental and estate management issues. - Working with internal departments and external agencies to resolve tenancy and estate-related matters. - Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies. - Managing transfer and mutual exchange applications. - Responding to ..... full job details .....