Housing Officer

Housing Officer - London N22

Location: London N22
Working Hours: Monday-Friday, 9:00am-5:00pm
Job Type: Temporary - -27.06 Per hour

About the Role

We are looking for a proactive, reliable and people-focused Housing Officer to join our team based in London.

The successful candidate will be responsible for managing a portfolio of properties and supporting tenants to maintain their tenancies, ensuring properties are well managed, compliant and maintained to a high standard.

This is a varied role that requires excellent communication skills, good organisation and the ability to deal confidently with tenants, contractors and other professionals.

Driving License is required.

Key Responsibilities

• Manage a portfolio of residential properties and tenancies.
• Act as the main point of contact for tenants, responding to queries and resolving issues promptly.
• Carry out regular property inspections and tenancy visits.
• Identify and report repairs, maintenance issues and health and safety concerns.
• Liaise with contractors and maintenance teams to ensure works are completed efficiently.
• Monitor rent accounts and work with tenants to address arrears or payment issues.
• Support with tenancy enforcement where required, following relevant policies and procedures.
• Manage tenancy changes, new tenancies, renewals and terminations.
• Ensure properties meet required standards and are safe, clean and appropriately maintained.
• Maintain accurate and up-to-date tenancy and property records.
• Deal professionally with complaints, anti-social behaviour and tenancy-related issues.
• Work closely with internal teams and external agencies where appropriate.
• Ensure all work is carried out in line with housing legislation, policies and procedures.
• Attend properties and meetings as required within the Chester area.

About You

We are looking for someone who is:

• Experienced in housing, property management, tenancy management or a similar role.
• Confident dealing with people from a wide range of backgrounds.
• Able to handle difficult or sensitive situations professionally.
• Highly organised, with excellent attention to detail.
• A confident communicator, both verbally and in writing.
• Able to manage a busy workload and prioritise effectively.
• Proactive, reliable and able to work independently.
• Comfortable using IT systems and maintaining accurate records.
• Customer-focused with a professional and approachable manner.

If you are interested in the above positon please give me a call on (phone number removed)

INDC