Housing Customer Officer

Housing Customer OfficerJob Type: Temporary (3 months)Location: SE1, LondonWorking Hours: Monday - Friday, 8am - 4pm (Fully on-site)Hourly Rate: £24.91 UmbrellaWe are currently recruiting for a Housing Customer Officer on an ongoing temporary basis. This role is crucial in delivering high-quality front-line customer service to residents. The successful candidate will organise estate offices and provide administrative support to the Estate Team.Day-to-day of the role:Address all customer enquiries in a helpful, friendly, and professional manner, providing advice and assistance on a wide range of issues at the first point of contact.Maintain a welcoming reception for visitors and an efficient working environment for staff, ensuring all contact and service requests are logged on the housing management system (Civica).Establish and maintain effective working relationships with colleagues, contractors, and agencies to meet customer needs.Manage property and communal keys/fobs, ensuring secure storage and accurate logging on Civica.Process payments for community facilities, parking, fobs, and guest flats where appropriate.Assist in the preparation and distribution of resident communications such as newsletters, leaflets, and updates on the website and social media.Handle correspondence relating to the estate efficiently, managing and distributing incoming correspondence and logging interactions on Civica.Support the Resident Services Officer in managing the lettings of sheds on ..... full job details .....