Housing Customer Officer

Housing Customer Officer

• Job Type: Temporary (3 months)
• Location: SE1, London
• Working Hours: Monday - Friday, 8am - 4pm (Fully on-site)
• Hourly Rate: -24.91 Umbrella

We are currently recruiting for a Housing Customer Officer on an ongoing temporary basis. This role is crucial in delivering high-quality front-line customer service to residents. The successful candidate will organise estate offices and provide administrative support to the Estate Team.

Day-to-day of the role:

• Address all customer enquiries in a helpful, friendly, and professional manner, providing advice and assistance on a wide range of issues at the first point of contact.
• Maintain a welcoming reception for visitors and an efficient working environment for staff, ensuring all contact and service requests are logged on the housing management system (Civica).
• Establish and maintain effective working relationships with colleagues, contractors, and agencies to meet customer needs.
• Manage property and communal keys/fobs, ensuring secure storage and accurate logging on Civica.
• Process payments for community facilities, parking, fobs, and guest flats where appropriate.
• Assist in the preparation and distribution of resident communications such as newsletters, leaflets, and updates on the website and social media.
• Handle correspondence relating to the estate efficiently, managing and distributing incoming correspondence and logging interactions on Civica.
• Support the Resident Services Officer in managing the lettings of sheds on the estate, handling rental income and voids.
• Respond to complaints in accordance with our complaint handling procedures and escalate as necessary.
• Perform administrative and clerical duties including filing, photocopying, dealing with post, and maintaining procedural manuals.
• Support resident involvement by assisting in organising and attending meetings and estate events, carrying out resident surveys, and promoting resident involvement.
• Manage bookings and deposits for the hire of community halls, explaining terms of use to bookers.

Required Skills & Qualifications:

• Experience working within social housing.
• Excellent customer service skills with the ability to handle enquiries and complaints professionally.
• Strong administrative and organisational skills.
• Proficiency in using housing management systems, preferably Civica.
• Ability to work effectively both independently and as part of a team.
• Good communication skills, both written and verbal.

To apply for the Housing Customer Officer position, please submit your CV detailing your relevant experience.