Housing Customer Liaison Manager

JOB DESCRIPTIONAbout the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. Based from our London office - 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional ..... full job details .....