Complaints and FOI Business Support Officer

Complaints and FOI Business Support Officer Location: Bexleyheath (Hybrid Working) Office Attendance: 2 days per week (typically Tuesdays and Wednesdays) central Bexleyheath Home Working: 3 days per week Start Date: Immediate Start Available Contract: Ongoing Temporary Assignment Pay Rate: £15.68 per hour PAYE Hours: Monday to Friday, 8:48am - 5:00pmAbout the RoleWe are recruiting for a Complaints and FOI Business Support Officer to join a busy Local Authority team based in Bexleyheath on an ongoing temporary basis.This is an excellent opportunity for an experienced business support professional with previous experience handling complaints, Freedom of Information (FOI) requests, member enquiries, case management systems, and data redaction processes.The successful candidate must have relevant experience in the duties outlined below and be able to start immediately.Key ResponsibilitiesLogging complaints, Freedom of Information (FOI) requests and Member Enquiries onto the Council''s case management system, iCasework.Allocating cases to the relevant service areas for investigation and response.Monitoring and tracking due and overdue cases on a weekly basis.Supporting the Council in meeting statutory deadlines and performance targets.Maintaining accurate records and updating case management systems.Redacting Children''s Social Services Subject Access Requests (SARs).Ensuring all third-party personal data is removed in line with data protection requirements.Preparing files for ..... full job details .....