Housing Assistant

My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days.

Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial.

Duties include.

• Provide administrative assistant to the team, ensuring KPI''s are met.
• Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc.
• Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary.
• Provides fantastic customer service to residents and stakeholders.
• Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters.

Exceptional customer service skills

• Confident in making decisions that are resident focused.
• A good working knowledge of housing legislation, tenancy legislation and property management regulation.
• Excellent verbal communication skills
• Good time management skills, ability to prioritise, copes well under pressure and meet targets.

This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.