Housing Assistant

Job Title: Housing AssistantLocation: Ealing W5 2HL, (Full time Office Based)Hourly rate 17.83 PAYE / 23.52 Umbrella per hourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP Start About the RoleAre you passionate about delivering excellent customer service and making a real difference in your community? Ealing Council is looking for a dedicated Housing Assistant to join our Resident Services team. You''ll be the first point of contact for residents, providing support across a range of housing services including rent, tenancy management, anti-social behaviour, home ownership, and estate services. Key ResponsibilitiesAct as the first point of contact for housing enquiries via phone, email, letter, and face-to-face.Deliver a strong customer-focused service to a diverse community.Provide reception duties and general office support.Manage housing-related administrative tasks including rent accounts, garage lettings, and document management.Liaise with internal teams and external partners to ensure seamless service delivery.Support residents throughout the lifetime of their tenancies or leases.Assist in compiling statistical data and performance evidence.Promote and uphold the Council''s values and policies, including diversity and inclusion. What We''re Looking ForExcellent communication skills and the ability to resolve customer issues effectively.Strong ICT skills, including proficiency in Microsoft Word and ..... full job details .....