Housing Assistant

My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days.Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include.Provide administrative assistant to the team, ensuring KPI''s are met.Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc.Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary.Provides fantastic customer service to residents and stakeholders.Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters.Exceptional customer service skillsConfident in making decisions that are resident focused.A good working knowledge of housing legislation, tenancy legislation and property management regulation.Excellent verbal communication skillsGood time management ..... full job details .....