Homelessness Officer

Job Title: Homelessness Officer -Proven experience of homelessness casework (mandatory) -Experience working within homelessness services (mandatory) Location: Westminster City Council Rate: 30.77 per hour (Umbrella) Working Arrangement: Hybrid (office and home-based working as required) Contract Type: Agency / Temporary About the Role Westminster City Council is seeking an experienced Homelessness Officer to support our Housing Services team. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families. The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication. Key Responsibilities -Undertake homelessness casework across prevention and relief duties, including work with families. -Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions. -Accurately record and document all case activity using case management systems and relevant spreadsheets. -Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies Communicate clearly and effectively, leading all customer interactions with ..... full job details .....