Homelessness Officer

Job Title: Homelessness Officer-

-Proven experience of homelessness casework (mandatory)

-Experience working within homelessness services (mandatory)

Location: Westminster City Council

Rate: -30.77 per hour (Umbrella)

Working Arrangement: Hybrid (office and home-based working as required)

Contract Type: Agency / Temporary

About the Role

Westminster City Council is seeking an experienced Homelessness Officer to support our Housing Services team.

This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families.

The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication.

Key Responsibilities

-Undertake homelessness casework across prevention and relief duties, including work with families.

-Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions.

-Accurately record and document all case activity using case management systems and relevant spreadsheets.

-Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies Communicate clearly and effectively, leading all customer interactions with empathy and understanding.

-Independently drive workloads forward and resolve queries in a fast-paced environment.-

Requirements:

-Proven experience of homelessness casework (mandatory)

-Experience working within homelessness services (mandatory)

-Experience handling both prevention and relief duties

-Knowledge and understanding of homelessness legislation and associated policies

-Experience working with families within a housing or homelessness context

-Strong written and numerical skills

-Experience using case management systems-