Helpline Team Leader

The Silver Line Helpline is the only free confidential helpline providing information, friendship and support to older people, open 24 hours a day, every day of the year. We are now recruiting for a flexible, efficient Helpline Team Leader on a 6 month fixed-term basis. The successful candidate will be responsible for supporting Managers in the delivery of a high-quality telephone support service to older people, ensuring that it is delivered in accordance with the Silver Lines values and operational policies and procedures. This is a hybrid position offering a blended work pattern between home and our Blackpool Office, candidates must be willing to travel to the Blackpool office when required. Please note this opportunity will be 30 hours per weeks across 4x 7.5 hour shifts on a rota basis. The working hours will be a fixed pattern between 7.00am and 11.00pm including weekend working. The salary will be pro-rated for part-time (30) hours, which is £25,080 per annum. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A and Interview = I Strong interpersonal and communications skills. A, I Flexibility to work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and when required for holiday and sickness. A, I The ability and commitment to lead and work as part of an effective, supportive team. A, I Responsibility for the shift as Shift Leader on a rota basis with other ..... full job details .....