Helpdesk Administrator

Our client, a family run business in Woodford Green are seeking a proactive and detailed orientated detail-orientated IT Helpdesk Administrator to join their team on a permanent basis.

This role is ideal for someone who thrives in a busy environment, enjoys solving technical issues and is confident working with a variety of software systems.

Key responsibilities will include:

• Providing 1st Line IT support to staff either face to face or via the telephone.
• Assisting with assent management, including tracking the hardware and software inventory
• Support ordering and invoicing processes in collaboration with management team
• Trouble shooting and resolving issues across a range of in house and off the shelf software

Skills and Experience:

• Previous IT experience
• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to prioritise
• Networking and troubleshooting experience
• Microsoft 365, ticketing systems and asset tracking tools

Hours of work are: Monday to Friday 8:00am to 5:00pm.

If you are passionate about tech, thrive in a busy environment and want to be part of a friendly, forward thinking team we would like to hear from you.