Healthcare and Administrative Support Worker

Overview

Job summaryAn exciting opportunity has arisen in our Neurophysiology department for a highly motivated, confident individual to work in a first-of-its-kind role that combines the responsibilities of a Healthcare Support Worker (HCA) with Administration, known as a Healthcare Administrative Support Worker (HCASW).As an HCASW, you will support the Clinical Neurophysiology Department in both patient assistance and administrative tasks. Under the guidance and supervision of both a registered nurse (RN), a Departmental Lead Clinical Scientist and a Service Manager, you will undertake a range of core clinical and administrative tasks.The clinical aspect of the role in the Neurophysiology department will include manual handling of patients before and after the diagnostic tests, acting as a chaperone, topping up consumables and maintaining cleanliness and tidiness in clinical rooms and waiting areas.The administrative aspect of the role will include reception duties with checking in and checking out of patients on Cerner, making any pertinent notes on the system and conveying relevant messages promptly to administrative and clinical staff.As the first point of contact for our patients, you are expected to hold the highest standards of customer and patient care in adherence to the Trust values.Main duties / Responsibilities

Maintain a professional appearance in line with the Trust professional appearance policy and infection control policy.Uphold the Trust''s values and behaviours and behave in a manner fitting with the responsibility this brings to maintain the public confidence.Maintain professional and courteous working relationships with staff, patients and families, and respect the equality and diversity of each and every person they come into contact with.Exchange factual information with patients using a variety of methods to help patients understanding, supporting Clinicians and Administrators in providing health promotion/education.Develop own skills and knowledge and contribute to the development of others.To undertake training relevant to the post.To maintain patient confidentiality at all times and follow information governance policies and procedures.Details

Date posted: 05 September 2025Pay scheme: Agenda for changeBand: Band 3Salary: £30,546 to £32,207 a year pa inclusiveContract: PermanentWorking pattern: Full-timeReference number: 290-MIC-1792Job locations: Charing Cross Hospital, Fulham Palace Road, London, W6 8RFAbout us

Imperial College Healthcare NHS TrustAt Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You\''ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.Qualifications and experience

Education/ qualificationsEssentialCompleted Care Certificate or equivalent experienceAble to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (functional skills), or GCSE or equivalent experienceBedside Emergency Assessment Course for HCA''s (BEACH) or willingness to undertakeDesirableFurther qualifications and training relevant and required by the speciality of this postLevel 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSWExperienceEssentialExperience of working in Acute Hospital setting or care background, in a Band 2 HCSW role or equivalentExperience of delivering personal care to patientsExperience of using computers or willing to undertake training in local computer systemsDesirableExperience of taking clinical observationsSkills/knowledge/abilitiesEssentialEvidence of using one\''s own initiativeAwareness of risks, identifying them and alerting appropriate personnelKnowledge of basic IT systems or willing to undertake trainingAbility to learn new skills and adapt existing knowledgeUnderstanding of responsibility, accountability and confidentiality, relevant to the healthcare roleKnowledge of care and related procedures and relevant legislationAbility to demonstrate knowledge of data protection and health and safety issuesGood time management skills including ability to work to set deadlinesAbility to work flexibly, quickly, and accuratelyAble to communicate clearly and concisely over the phone, face to face and in writingMaintain a safe working environment for self and othersWillingness to take on tasksAbility to work under pressureDesirableAwareness of changing agenda within NHSEvidence of continuing professional developmentPrevious experience of complex health needsCompetently perform a range of the core skills relevant to the area of specialityDisclosure and Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.Employer details

Employer name: Imperial College Healthcare NHS TrustAddress: Charing Cross Hospital, Fulham Palace Road, London, W6 8RFEmployer''s website: ..... full job details .....