Negotiable
Job Description
Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and help deliver our earwax removal service to the local community.About the role
You will go through specialist training to understand how to complete the ear wax removal process. Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist micro-suction equipment to gently remove ear wax from the customer’s ear(s) to improve their hearing.You will complete our healthcare training programme to enable you to advise customers with their healthcare needs and will also:Greet customers and verifying their detailsManage the appointment booking processExplain the earwax removal procedure to customersRemove earwax following current guidelinesRecord clear and accurate medical notesFollow Standard Operating Procedures and follow health and safety standardsOrder and maintain stockWork with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signpost into other healthcare servicesGo on the Healthcare Advisor Programme and support future Pharmacy Services in-storeWhat you’ll need to have
These are the essential skills or experience needed to succeed in this role.Five GCSEs or equivalentA passion for customer care and working in HealthcareAble to deal kindly and sensitively with anxious / distressed peopleCommunicate and listen effectivelyPassion and energy to deliver excellent patient careAble to respond to changing work force demand and service needsDigitally savvy and comfortable using a smartphone and navigating technologyPrepared to learn and motivated to complete a Healthcare training programme (NVQ2 or equivalent)It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.Experience in a healthcare settingOur benefits
Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme
including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at
boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsAt Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.What\''s nextIf your application is successful, you\''ll be invited to an in-store interview within the net 14 days.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide
reasonable adjustments
to help you to be at your best.This role requires the successful candidate to complete a
Pre-employment check
after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure and Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basisBusiness AreaRetailKeywordsHealthcare,clinic,specialist,customer,retail,vaccinations,services, assistant,nhs,pharmacy,pharmacistHours per week30Latitude,longitude 151.531437616,-0.126145241Shift Pattern to display to candidates (displayed externally). Please select one:Weekdays and WeekendsAirportNoHours per week25 to 34 hours per weekCompanyUK StoresDivision16 - United KingdomShould this vacancy be excluded from being posted onto the Boots.jobs career site?NoRegion10 - TravelArea201 - National Rail StationsStore885 - LONDON ST PANCRAS STNReq Posted Date18-Sep-2025CountyLondon North WestCountryUKAddress 1Unit 19Address 2LondonAddress 3Greater ..... full job details .....
Negotiable