Negotiable
OverviewJoin Dr. Martens as Floor Manager – London Soho. Dr. Martens is a globally recognisable British brand with over 65 years of heritage. We are opening a new kind of store designed to deliver an immersive and elevated brand experience. As Floor Manager, you’ll be the heartbeat of the shop floor, leading by example and coaching in real time to elevate every customer interaction. You’ll energise the team, shape the customer journey, and ensure the store feels alive with the spirit of Dr. Martens.
We live by our 3 core values — BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE — and the DM Way, our behavioural framework with eight success factors that drive our people’s performance.
The Role – Floor Manager – London SohoResponsibilities
Lead the shop floor with presence and purpose, setting the tone for service, storytelling, and team energy throughout the day.
Coach in the moment, guiding Sales Assistants through live interactions, helping them build confidence, skill, and connection with customers.
Act as a keyholder and operational lead, ensuring smooth execution of daily tasks and stepping into decision-making when needed.
Support brand activations and storytelling, helping the team translate campaigns into meaningful customer experiences.
Champion operational excellence, from stock handling and replenishment to till procedures and compliance.
Create a culture of curiosity and growth, encouraging feedback, celebrating wins, and helping the team evolve with the store’s elevated offering.
DM Way success factors
Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth.
Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results.
Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.
What’s in it for you?
Bonus incentives
Welcome pair of Docs
65% off all footwear
50% off all accessories
2 paid volunteer days per year
Generous holiday allowance
Matched pension contributions
Complimentary access to virtual GP via the RetailTrust
Opportunities for growth
Access to our Employee Assistance Programme and Mental Health First Aiders
Interested? Apply now!
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Apparel and ..... full job details .....
Negotiable