Negotiable
Overview
As a floor manager you’ll be responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll support the brand leader and store team in delivering amazing in store and online service, and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.Responsibilities
The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemYou will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer supportYou’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your teamCommercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our storeYou will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they needWork in conjunction with the management team to enable the store to exceed its targets and KPIs.Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviewsCreate and implement floor plans and rotas independently, setting the store up for success for the dayQualifications
You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitTenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire toYou know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it is your passion and it shows!Natural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer health and safety. You are dedicated and committed to the success of the brandA confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absenceLocation
Our London Bridge store is located in the heart of one of the capital’s most iconic and high-footfall stations. A major gateway connecting central London with the South East and beyond, London Bridge is a key stop for busy commuters, tourists, and city explorers alike. Opening hours will be from 8:00 AM – 8:00 PM Monday to Friday, 9:00 AM - 6:00 PM on Saturday, and 10:00 AM – 6:00 PM on Sundays, making it the perfect destination for anyone on the move. We’re building a passionate, energetic team ready to thrive in a fast-paced setting and deliver exceptional customer experiences. If you’re driven, love fashion, and want to be part of something exciting from day one, we want to hear from you.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Sales and Business DevelopmentIndustries
Apparel and ..... full job details .....
Negotiable