First Line Support Analyst

We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.Key ResponsibilitiesProvide first-line support to customers, resolving system and transaction queriesTroubleshoot issues relating to system configuration, integrations and operational processesManage customer onboarding and support setup of new accountsMonitor and process daily operational activities, ensuring accuracy and efficiencyEscalate complex issues while maintaining ownership and communication with customersMaintain clear and accurate records of support activity and system updatesSupport reporting and data analysis using Excel and internal systemsAssist with incident tracking, resolution and continuous improvement initiativesSkills and ExperiencePrevious experience in an IT customer ..... full job details .....