1st Line Support Engineer

1st Line Support Engineer - Be the first voice they trust.£25,000 - £28,000 Fareham, Hampshire Full-time onsiteEveryone starts somewhere in IT.But not every 1st line role sets you up properly.Some are just ticket factories Reset passwords. Move things on. Repeat.This one isn''t.You''ll be the first point of contact for customers - the person they rely on when something stops working, when they''re stuck, or when they just need someone to explain things clearly.If you enjoy helping people and want to build real IT skills at the same time, this is a strong place to do it.What''s in it for you?Salary: £25,000 - £28,000 Location: Fareham (full-time in the office) Exposure: Microsoft 365, Windows environments, and broader infrastructure Learning: Hands-on experience across a wide range of technologies Team: Supportive environment where you can ask questions and develop Progression: A solid foundation into 2nd line and beyond What''s the role really about?You''ll be the front door of the IT team.Taking calls. Responding to tickets. Helping users get back up and running.But more than that, you''ll learn:How to troubleshoot properly When to fix vs when to escalate How IT environments actually work in the real world It''s not just about answering tickets.It''s about building your confidence and capability.What you''ll be doingActing as the first point of contact for IT support queries Logging, prioritising, and managing incoming tickets Troubleshooting common issues across Microsoft ..... full job details .....