2nd Line Support Engineer

ROLE TITLE: Duty Technician / 2nd line supportLOCATION: Hursley 5 days per weekASSIGNMENT LENGTH: 12 MonthsSalary: 48,000 per annumCLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.Job Purpose/The Role:Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix.Role OverviewWe are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, ..... full job details .....