Facilities Management (FM) Helpdesk Officer

Role: Facilities Management (FM) Helpdesk OfficerPayrate: 18.22 PAYE 23.71 Umbrella 35 hours per weekLocation: Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NTThe London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations.About the Role:As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council''s estate. You''ll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently.Key Responsibilities:Manage helpdesk enquiries via phone, email, and internal systemsLog and prioritise maintenance requests to ensure timely resolutionLiaise with contractors and FM teams to coordinate works and follow upsMonitor service performance and escalate issues where requiredMaintain accurate records and update the CAFM systemProvide excellent customer service to staff, visitors, and stakeholdersAbout You:We''re looking for someone who can demonstrate:Strong communication and customer service skillsExperience in helpdesk or facilities coordinationAbility to multitask and manage competing prioritiesGood IT skills and confidence using FM or ticketing systemsA proactive, solution focused approachAbout Us:For nearly ..... full job details .....