Facilities Management Supervisor

Facilities Management Supervisor
Location: Central London (W1)
Salary: £38,000 - £40,000 per annum
Hours: Monday to Friday, 9:00am - 5:30pm (1 day working from home)
Job Type: Permanent, Full Time
About the Role
We are seeking an experienced and customer-focused Facilities Management Supervisor to oversee the coordination and delivery of facilities services across a portfolio of 57 retail stores. This is a fast-paced role requiring strong organisational skills, excellent communication abilities, and the confidence to manage contractors, schedules, and ongoing maintenance activities.
Key Responsibilities

• Act as the main point of contact for facilities-related queries from 57 store locations.
• Coordinate and schedule reactive and planned maintenance works across all branches.
• Liaise with contractors to arrange works, obtain quotations, and negotiate costings.
• Monitor the progress of maintenance activities, ensuring works are completed on time and to the required standard.
• Prioritise and manage multiple requests efficiently within agreed service levels.
• Maintain accurate records of jobs, quotations, contractor activity, and completed works.
• Deliver excellent customer service to internal stakeholders and external suppliers.
• Support the management of facilities budgets by reviewing quotations and ensuring value for money.
• Assist with contractor performance management and compliance requirements.
• Resolve facilities issues promptly and professionally, escalating where necessary.

• Previous experience within Facilities Management, ideally in a supervisory or coordination role.
• Experience using CAFM (Computer Aided Facilities Management) systems is highly desirable.
• Strong experience scheduling maintenance or facilities works across multiple sites.
• Excellent customer service and stakeholder management skills.
• Confident managing contractors, quotations, and supplier relationships.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Strong administrative and communication skills.
• Proficient in Microsoft Office applications.

• Competitive salary of £38,000 - £40,000.
• Hybrid working model (1 day working from home).
• Monday to Friday working hours – no weekends.
• Opportunity to join a growing Facilities Management team supporting a nationwide retail operation.
• Long-term career development and progression opportunities.