Emergency Call Handler - Evenings - Part Time

OverviewEMERGENCY CALL HANDLER - Evenings

Hours: 18 hours per week

Shift pattern: You will be working 3 days per week between Monday and Sunday from 16:00 to 22:00. You will always be guaranteed 1 weekend in 4 off and your rota is 4 weeks in advance.

Salary: £11,522.16 per annum (£12.31 per hour)

Location: Hybrid Norwich, but Fully Remote may be considered for the right candidate

Start Date: 6 October 2025

Training: 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00

Internet requirement: 5 Mbps upload and 15 Mbps download

Benefits

119 hours holiday rising to 126 with length of service, including bank holidays that you will work if rotated

Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more

24/7 employee assistance programme with an easily accessible app

Family and friends discounts on services and products

Pension scheme with up to 3% employer contribution

Cycle to work scheme

Smart tech scheme

Free on-site parking

About YouYou must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of one year of experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that with the right core values and training you could thrive in this role. This is a rewarding role where trust is key, but it can be tough, so you’ll need to be resilient. You will also need the drive to meet personal targets while delivering excellent customer service.

The RoleThe heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. That\''s the power of hello. At Careline365, every call you answer makes a difference. With a calm, empathetic manner you will answer varying calls, including providing reassurance, actioning accidental or test calls, and contacting emergency services.

Ready to ApplyIf you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here.

Other InformationThis is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 ..... full job details .....