Emergency Call Handler - Evenings - Part Time

Overview

Emergency Call Handler - Evenings - Part TimeEmployer: AppelloLocation: NorwichType: PermanentHours: 18 hours per week. Shift pattern: 3 days per week between Monday and Sunday, 16:00 to 22:00. Guaranteed 1 weekend in 4 off, with rota provided 4 weeks in advance.Job Details

Hours: 18 hours per weekShift pattern: 3 days per week between Monday and Sunday, from 16:00 to 22:00Guaranteed 1 weekend in 4 off, with rota provided 4 weeks in advanceSalary: £11,522.16 per annum (£12.31 per hour)Location: Hybrid – Norwich, but Fully Remote may be considered for the right candidateStart Date: 6th October 2025Commitment to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00Internet speed requirement: 5mbps upload and 15mbps downloadAppello Perks

119 hours holiday rising to 126 with length of service (includes bank holidays worked)Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more24/7 employee assistance programme with an easily accessible appFamily and friends\'' discounts on services and productsPension Scheme, up to 3% employers contributionCycle to work schemeSmart Tech schemeFree on-site parkingAbout You

You must possess a genuine desire to help the community, be empathetic, and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of a year\''s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role. This is a rewarding role where trust is key, but it can also be tough, so you\''ll need to be resilient too! You\''ll also need the drive to meet personal targets whilst delivering excellent customer service.The Role

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. That\''s the power of hello. At Careline365, every call you answer makes a difference. With a cool head and an empathetic manner, you will be answering varying calls, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.Ready to Apply

If you are interested in this role, please upload your CV and answer a few questions about yourself. For more hints and tips, check out our guide!Other Information

This is an exciting time at Careline365, part of the Appello group - we are a company on the move and now is a perfect time to join our team. You\''ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 ..... full job details .....