Digital Customer Support

Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you''ll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management.
  
What You''ll Be Doing:

• Respond to customer queries across multiple digital platforms
• Guide applicants through loan processes and documentation
• Support existing customers with account questions and payments
• Identify and assist vulnerable customers with tailored care
• Flag potential fraud or risks appropriately

What We''re Looking For:

• Strong written communication with a human touch
• A positive, proactive approach to teamwork and problem-solving
• Comfortable using multiple systems and tools
• Eager to learn and take on new challenges

What You’ll Get:

• Access to cutting-edge tools and AI technology
• Experience in a regulated, customer-focused environment
• Independence and flexibility within a supportive team
• Opportunity to grow with a small, impactful company

  
Southampton Central
Full-time | 37.5 hrs/week | Shifts between 8am–6pm
Approx. 1 Saturday/month + 1 bank holiday/year

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