Senior Manager Customer Support

Social network you want to login/join with:Senior Manager Customer Support, Southampton

col-narrow-leftClient:

The Green Recruitment CompanyLocation:

Southampton, United KingdomJob Category:

Other-EU work permit required:

Yescol-narrow-rightJob Reference:

47c11b607d80Job Views:

29Posted:

12.08.2025col-wideJob Description:

A leading sustainability consultancy is seeking a

Senior Customer Support Manager

to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.Role OverviewThe Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.Key ResponsibilitiesHelp to lead and develop the customer support teamBuild and optimise support processes and toolsMonitor and analyse KPIs and customer feedbackWork cross-functionally to improve client satisfactionFoster a culture of accountability, empathy, and continuous improvementCandidate Profile3+ years of experience in customer support leadershipBackground in consultancy, SaaS, or service-based industriesStrong strategic thinking and hands-on problem-solving skillsCollaborative and emotionally intelligent leaderGenuine interest in sustainability and social impactThe Company OffersA certified B-Corp working at the forefront of environmental consultancyA hybrid working model (with offices in Southampon or Birmingham)Competitive compensation and benefitsThe opportunity to shape a growing function and create meaningful ..... full job details .....