Delivery Manager - Business Change

Job Requirements – Delivery Manager (PAYG Implementation, Rail)

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Manchester based - twice per week in the office6 Month EngagementDay rate: Up to £525 per day Outside IR35 DOERole OverviewWe are seeking a Delivery Manager to oversee change management activities related to the implementation of Pay-As-You-Go (PAYG) in the rail sector. The role will be responsible for ensuring the end-to-end customer proposition is clearly mapped, change impacts are assessed, approvals secured, and all actions tracked to completion.Key ResponsibilitiesManage day-to-day delivery activities to support PAYG implementation.Coordinate across multiple internal and external stakeholders to ensure alignment and delivery.Map the customer proposition end-to-end, identifying and addressing risks, dependencies, and impacts.Drive the change impact assessment process, securing appropriate approvals.Track, monitor, and report on action completion and overall project progress.Proactively identify delivery challenges and implement solutions.Ensure alignment with wider regional and national transport strategies.Essential Skills and ExperienceProven experience in delivery or change management within transport, rail, or large-scale infrastructure projects.Strong project management and coordination skills, with the ability to manage multiple workstreams.Excellent stakeholder management, particularly across complex multi-organisation environments.Demonstrated ability to map customer journeys and assess change impacts.Strong problem-solving, organisational, and communication skills.Ability to work proactively and drive outcomes under tight timelines.Desirable SkillsKnowledge of PAYG systems or transport ticketing solutions.Experience working within multi-stakeholder transport projects.Understanding of customer proposition design and delivery in public ..... full job details .....