Customer Support Officer

Customer Support Officer

Location: Warrington
Hours: 35 hours per week, Monday-Friday (9:00-17:00)
Pay Rate: -14.65 - -17.03 per hour- dependant on experience
Contract: Temporary (minimum 3 months, with potential to extend)

Overview

We are seeking a friendly and adaptable Customer Support Officer to provide comprehensive support within a busy programme environment. This is a varied and engaging role, ideal for someone comfortable managing a wide range of queries and working with different stakeholder groups.

This position is initially to provide holiday cover, however, there is potential for extension as the organisation progresses through a new strategy.

Key Responsibilities

• Act as the first point of contact for a variety of enquiries
• Handle queries from parents, participants, schools, and local authorities
• Provide guidance and practical advice
• Direct enquiries efficiently to the appropriate teams where needed
• Support with expedition-related queries and general programme information
• Manage and maintain accurate records, including handling sensitive data
• Take calls and respond to enquiries in a professional and timely manner
• Assist with general administrative and customer support tasks

Person Specification

Essential:

• Excellent communication skills, both written and verbal
• Friendly, approachable, and confident manner
• Strong attention to detail and organisation skills
• Ability to manage a high volume of varied enquiries
• Comfortable working in a fast-paced, dynamic environment
• Able to handle sensitive and confidential information appropriately

Desirable:

• Experience in a customer support or customer service role
• Exposure to education, youth programmes, or outdoor-based environments

Compliance & Requirements

• Right to Work in the UK must be verified
• References will be required
• Adherence to confidentiality agreements

Additional Information

• Full training will be provided
• Interviews will be conducted in person

Application Process

Please submit your CV for consideration. Terms of business and pay rates will be discussed during the recruitment process.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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