Customer Support Exec

Customer Support Exec Crewe £25,000 to £29,000 Monday to Friday Office Based Our client is a growing and customer-focused organisation seeking a proactive and enthusiastic Customer Support Agent to join their team in Crewe.This is an excellent opportunity for a customer service professional who enjoys problem-solving, delivering outstanding customer experiences, and working within a fast-paced environment. The successful candidate will receive comprehensive training, ongoing support, and genuine opportunities for career progression.The Role As a Customer Support Agent, you will act as a key point of contact for customers, providing support via telephone and email. You will be responsible for resolving enquiries, managing complaints professionally, and ensuring a high standard of customer service throughout every interaction.The role also involves supporting customers with technical service-related enquiries, including account administration and porting requests, making it ideal for someone who enjoys combining customer service with problem-solving.Key Responsibilities Respond to customer enquiries via telephone and email in a professional and timely mannerProvide accurate information regarding products, services, and processesInvestigate and resolve customer issues efficiently and effectivelyHandle customer complaints with empathy and professionalism, working towards first-contact resolution where possibleSupport customers with service administration and porting-related ..... full job details .....