Customer Support Advisor / Contact Centre Customer Service Agent

Customer Support Advisor / Contact Centre Customer Service AgentA great opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support.If you''ve also worked in the following roles, we''d also like to hear from you:Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk AdvisorSALARY: £26,228 per annum + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)JOB TYPE: Full-Time, PermanentWORKING HOURS: 37.5 Hours Rota Based (Core Working Hours: Monday to Friday 8am-8pm, Every Other Weekend Saturday 10am-5pm, Sunday 10am-3pmJOB OVERVIEWWe have a fantastic new job opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent, joining a growing team where you will support customers with queries and provide first-class service.As a Customer Support Advisor / Contact Centre Customer Service Agent you will handle technical broadband enquiries, manage onboarding tasks and resolve issues through diagnostics, fault finding and troubleshooting.In your role as a Customer Support Advisor / Contact Centre Customer Service Agent you will contribute to a positive customer experience by managing cases, ..... full job details .....