Customer Support Engineer - Test Systems

Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands-on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations.

• Act as the primary day-to-day technical representative at the customer site
• Provide first-line support for automated test systems and associated electrical and electronic equipment
• Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
• Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
• Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
• Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
• Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
• Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
• Build effective relationships with engineering, production, maintenance and operational teams
• Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance

• HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
• Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
• Experience fault-finding electrical or electronic systems to module level
• Strong practical skills in wiring, crimping, terminating and soldering
• Understanding of test, calibration and diagnostic processes
• Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
• Good mechanical skills relating to equipment modification and repair
• Knowledge of automated test systems and experience interpreting automated test results would be advantageous
• Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
• Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment

• Component-level diagnostic capability
• Experience working to recognised wiring and workmanship standards
• IPC-WHMA-A-620 certification
• Understanding of equipment reliability, root-cause investigation and continuous improvement
• Willingness to undertake occasional UK and European travel

• Permanent position based primarily at a customer site near Cheltenham
• Opportunity to become a trusted technical partner within a major aerospace environment
• Varied hands-on work across test systems, diagnostics, maintenance and equipment improvement
• Exposure to specialist engineering teams and international customer operations
• Opportunities to contribute to technical development, knowledge sharing and continuous improvement

This is an excellent opportunity for a technically capable Customer Support Engineer to develop strong customer relationships while supporting complex aerospace test systems. If you are practical, solutions-focused and confident working across electrical, electronic and test engineering environments, apply now.