Customer Support Assistant

Customer Support Assistant - Bournemouth - up to £33,000 per annumAs a Customer Support Assistant, you ll be the trusted voice accountants turn to when they need clear, reliable answers, with a salary of up to £33,000.You ll join a close, sociable team inside a business that has grown from 30 to over 230 people and still feels like family. No accounting background? That s fine. Bring great service skills and you ll be trained on the rest.As a Customer Support Assistant, you will benefit from: 25 days holiday plus bank holidays, and your birthday offMonday to Friday, 9am to 5:30pm, with no weekend workingFull training on specialist accounting software, so you can build real expertiseA friendly, supportive team that socialises regularly and genuinely helps each otherLeadership who know everyone by name and are visible across the businessLong-term security and progression within a fast-growing, award-recognised employer As a Customer Support Assistant, your responsibilities will include: Handling inbound queries by phone, email, live chat and the client portalDiagnosing and resolving technical and non-technical software issuesRecording and tracking every query accurately in the ticketing systemKeeping clients updated until each query is fully resolvedWorking closely with colleagues and implementation consultants to find the right solutionContributing ideas to help guides, the knowledge base and service improvements As a Customer Support Assistant, your experience will include: ..... full job details .....