Customer Support Agent

Customer Support Agent - Bournemouth - Up to £33,000 per annum As a Customer Support Agent, you ll be the trusted voice clients turn to when they need clear, reliable answers. Every query gets your full attention, and every solution helps build a lasting relationship.As a Customer Support Agent, you will benefit from: Structured training on specialist software, so you can grow real expertiseA friendly, supportive team where people genuinely help each otherClear expectations and consistent processesOngoing development and opportunities to progressThe chance to shape service improvements and share your ideas As a Customer Support Agent, your responsibilities will include: Managing inbound telephone and email queries, prioritising each one carefullyRecording and tracking all queries accurately in the ticketing systemKeeping customers updated on progress until every query is resolvedDiagnosing and resolving technical and non-technical issuesWorking closely with colleagues and implementation consultants to find the right solutionContributing to help guides and the knowledge base for end users As a Customer Support Agent, your experience will include: Experience in a customer support environmentExperience supporting finance softwareExcellent verbal and written communication skillsAn organised, methodical and conscientious approachStrong interpersonal skills and a team-focused attitudeConfident use of MS Office, including Excel If you re looking for a Customer Support Agent role ..... full job details .....