Customer Support Administrator

Customer Support Administrator - 25,000 - 30,000We are recruiting for a Customer Support Administrator to join a friendly and busy team based in Reading. This is a fully office-based position, offering a salary of 25,000 - 30,000 depending on experience.The successful candidate will provide customer service and administrative support, handling enquiries, coordinating engineer appointments and ensuring the smooth running of daily operations.As the Customer Support Administrator, you will be responsible for:Handle customer enquiries and resolve issues efficientlyCoordinate engineer diaries, maintenance visits and installationsLog and track customer faults through to resolutionProcess customer orders, quotations and delivery notesLiaise with customers, engineers and suppliersMaintain customer records and provide general administrative supportBenefits:Salary of 25,000 - 30,00024 days holidayFree parking and pension schemeCycle to Work SchemeStaff kitchen with sofa, TV and free tea and coffeeFree life assurance and long-term sickness benefit covering two-thirds of salary until retirementOption to purchase company sharesExperience required:Previous office-based customer service or administration experienceExcellent communication and organisational skillsAbility to prioritise a busy workload and resolve problemsConfident using Microsoft OfficeSalesforce and Xero experience advantageous ..... full job details .....