Customer Success Technical Advisor

Pay: £28,500.00 per yearJob Description:Customer Technical AdvisorWorcester£28,500Working hours : M-F 8am-4.30pm or 9am-5.30pm (Occasional shifts with advanced notice 6am-2pm or 11am-7pm)Occasional Saturday and Sunday on a rota - (remote) 8am-4pm. Day off in lieu.Benefits:Additional leaveCasual dressCompany pensionCycle to work schemeFree parkingLife insuranceOn-site parkingReferral programmeSick payWork from homeAdditional benefits after probation to include - day off for your birthday plus £250 to treat yourself.Hybrid, minimum 2 days in Worcester office once fully trained(6-8 weeks initial training in office full time)Looking for a role where your technical know-how and customer service skills actually make an impact?Join a leading digital services provider supporting millions of customers across the UK and Europe. You''ll help customers get the best from their hosting, email and digital products, while also spotting opportunities to recommend solutions that genuinely improve their experience.What You''ll DoTroubleshoot hosting, email and digital product issuesSupport customers via phone and ticketing systemsGuide users through setup, configuration and best practiceIdentify upsell/cross-sell opportunities that add real valueWork with sales and product teams on complex queriesKeep accurate records and stay up to date with new featuresWhat We''re Looking ForExperience in customer support (phone-based ideal)Confident in a commercial, target-driven environmentStrong ..... full job details .....